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1. Overview

This Payments & Refund Policy (“Policy”) governs all payments, billing terms, cancellations, and refund conditions for services provided by 9th Bit Labs (“Company”, “we”, “our”, or “us”), an AI technology solutions agency based in India.

By engaging our services, signing a proposal, or making any payment to us, the client (“Client”, “you”, or “your”) agrees to this Policy.

2. Accepted Payment Currencies

International Clients

We accept payments in major international currencies, including but not limited to:

• United States Dollar (USD)
• Euro (EUR)
• British Pound Sterling (GBP)
• Singapore Dollar (SGD)
• Australian Dollar (AUD)
• Japanese Yen (JPY)
• UAE Dirham (AED)

Additional international currencies may be accepted upon mutual agreement.

Indian Clients

For clients based in India, we only accept payments in Indian Rupees (INR), in compliance with applicable Indian financial and taxation regulations.

3. Payment Methods

We may accept payments through:

• Bank transfer / wire transfer
• UPI (for Indian clients)

Clients are responsible for any bank charges, intermediary fees, currency conversion charges, or payment gateway fees unless otherwise agreed in writing.

4. Project Pricing & Estimates

All quotations, proposals, and estimates provided by the Company are valid for the period specified in the proposal or invoice.

Unless expressly stated otherwise:

• Prices are exclusive of applicable taxes
• GST may apply to Indian clients
• International clients may be responsible for taxes, duties, withholding taxes, or local compliance obligations in their jurisdiction

5. Advance Payments

Unless otherwise agreed in writing:

• Projects require an advance payment before work begins
• The standard advance amount may range from 30% to 100% depending on project scope
• Work will commence only after payment confirmation

For milestone-based projects, subsequent milestones must be paid before the next phase begins.

6. Subscription & Retainer Services

For recurring services, retainers, AI maintenance, automation monitoring, support, hosting, or consulting subscriptions:

• Billing may occur monthly, quarterly, or annually
• Payments are due in advance unless otherwise agreed
• Late payments may result in suspension of services
• Retainer fees reserve dedicated time and resources and are generally non-refundable once the billing cycle begins

7. Late Payments

If payment is not received by the due date:

• We reserve the right to pause or suspend ongoing work
• Delivery timelines may be extended accordingly
• Access to deliverables, repositories, APIs, dashboards, or hosted systems may be restricted until outstanding dues are cleared
• Interest or late fees may apply where legally permissible and contractually agreed

8. Refund Policy

General Policy

Due to the nature of AI consulting, software development, automation engineering, and digital technology services, payments made for completed work, allocated resources, consultation time, research, strategy, development, or delivered milestones are generally non-refundable.

Eligible Refund Scenarios

Refunds may be considered only under the following circumstances:

• Duplicate payment made by the Client
• Incorrect amount charged due to a billing error
• The Company is unable to commence the project for reasons solely attributable to the Company
• A written refund commitment has been explicitly agreed in the contract or proposal

Non-Refundable Situations

Refunds will generally not be issued for:

• Change of mind
• Delays caused by the Client
• Failure to provide required materials, approvals, or feedback
• Partially completed milestones already delivered
• Strategy, consulting, discovery, or research work already performed
• Third-party software, APIs, cloud credits, licenses, hosting, or external service costs
• Subscription or retainer periods already commenced
• Project cancellation after work has started

9. Project Cancellation

Either party may terminate a project in accordance with the signed agreement.

If the Client cancels the project:

• All completed work up to the cancellation date will be billed
• Advance payments already utilized toward completed work are non-refundable
• Any remaining unused balance may be refunded at the Company’s discretion after deducting applicable costs and committed resources

10. Chargebacks & Payment Disputes

Clients agree to contact us first to resolve any payment concerns before initiating a chargeback or payment dispute.

Unauthorized or bad-faith chargebacks may result in:

• Immediate suspension of services
• Revocation of licenses or deliverables
• Legal recovery proceedings where applicable

11. Taxes & Compliance

Clients are responsible for complying with applicable tax regulations in their jurisdiction. Where required, international invoices may be issued without GST subject to export-of-service regulations under Indian law.

12. Currency Conversion

Where invoices are issued in a foreign currency, exchange rates may vary based on banking or payment provider rates. The final received amount must match the invoiced amount net of deductions unless otherwise agreed.

13. Modifications to This Policy

We reserve the right to update or modify this Policy at any time without prior notice. Updated versions become effective upon publication on our website or communication to clients.

14. Contact Information

For billing, payment, or refund-related queries, please contact:

9th Bit Labs
Email: contact@9thbit.org
Website: 9thbit.org
Location: Nagpur, India

Effective Date: May 1, 2026

These Terms of Service (“Terms”) govern the use of services provided by 9th Bit Labs (“Company”, “we”, “our”, or “us”), an AI technology solutions agency based in Nagpur, India.

By engaging our services, signing a proposal, accessing our deliverables, or making any payment to us, you (“Client”, “you”, or “your”) agree to be bound by these Terms.

1. Services

9th Bit Labs provides technology-related services including, but not limited to:

• Artificial Intelligence (AI) development
• Automation engineering
• Software development
• AI agents and workflow systems
• API integrations
• Data processing and analytics
• Cloud-based solutions
• Technical consulting
• Maintenance and support services

The scope, deliverables, timelines, and pricing for each engagement will be defined in a separate proposal, agreement, invoice, statement of work, or written communication.

2. Eligibility

By using our services, you confirm that:

• You are legally capable of entering into a binding agreement
• You have the authority to act on behalf of your organization (if applicable)
• All information provided to us is accurate and complete

3. Project Engagement

A project is considered officially engaged when any of the following occurs:

• A proposal or agreement is signed
• An invoice is paid
• Written approval to begin work is provided
• An advance payment is received

We reserve the right to refuse service at our discretion.

4. Client Responsibilities

The Client agrees to:

• Provide accurate requirements, materials, and access credentials
• Respond to requests for feedback, approvals, and clarifications in a timely manner
• Ensure they possess the legal rights to any content, data, or assets shared with us
• Use our deliverables lawfully and ethically

Delays caused by lack of communication, missing materials, or delayed approvals may affect timelines and delivery schedules.

5. Pricing & Payments

All pricing, invoices, and refunds are governed by our Payments & Refund Policy.

Unless otherwise agreed:

• Payments may require an advance before work begins
• Milestone payments must be cleared before subsequent work phases commence
• Late payments may result in suspension of services
• Taxes, banking fees, and currency conversion costs are the responsibility of the Client where applicable

6. Changes to Scope

Any request outside the originally agreed scope may:

• Require revised timelines
• Incur additional charges
• Require a separate agreement or change order

We are not obligated to perform additional work until revised terms are approved.

7. Intellectual Property

Client-Owned Materials

The Client retains ownership of:

• Pre-existing trademarks
• Logos
• Brand assets
• Proprietary data
• Materials provided by the Client

The Client grants us a limited right to use such materials solely for the purpose of delivering the services.

Company-Owned Materials

Unless otherwise agreed in writing, we retain ownership of:

• Internal tools
• Frameworks
• Methodologies
• Reusable code libraries
• Automation templates
• Proprietary systems
• AI workflows and architectures developed independently of the Client’s proprietary information

Final Deliverables

Upon full payment of all outstanding invoices, the Client receives ownership or applicable usage rights to the final agreed deliverables, excluding third-party tools, frameworks, and Company-owned proprietary components unless explicitly transferred in writing.

8. Third-Party Services

Projects may involve third-party platforms, APIs, cloud providers, software libraries, hosting providers, or AI models.

We are not responsible for:

• Downtime or failures caused by third-party providers
• Changes in third-party pricing or policies
• API limitations or service discontinuations
• Security vulnerabilities originating from third-party systems

The Client may be required to maintain separate accounts or subscriptions with such providers.

9. AI & Automation Disclaimer

AI-generated outputs and automated systems may occasionally produce inaccurate, incomplete, or unexpected results.

The Client acknowledges that:

• AI systems are probabilistic and not guaranteed to be error-free
• Human review may still be required
• Final responsibility for use of outputs remains with the Client
• We do not guarantee business outcomes, revenue increases, legal compliance, or operational results unless explicitly agreed in writing

10. Confidentiality

Both parties agree to keep confidential information private and not disclose it to unauthorized third parties except where required by law.

Confidential information includes:

• Business strategies
• Technical documentation
• Proprietary workflows
• Credentials
• Client data
• Financial information

This obligation survives termination of the engagement.

11. Data Protection & Security

We take reasonable technical and organizational measures to protect Client information.

However, no digital system can be guaranteed completely secure. The Client acknowledges risks associated with:

• Internet-based communications
• Cloud infrastructure
• Third-party platforms
• AI processing systems

The Client is responsible for ensuring lawful collection and usage rights for all data provided to us.

12. Timelines & Delivery

Any timelines provided are estimates unless explicitly guaranteed in writing.

Delivery schedules may be affected by:

• Scope changes
• Client delays
• Third-party outages
• Regulatory or compliance requirements
• Technical complexities beyond reasonable control

We are not liable for delays caused by such circumstances.

13. Maintenance & Support

Unless specifically included in a proposal or agreement:

• Ongoing maintenance is not included after project delivery
• Future updates, fixes, or support may require a separate support agreement or retainer
• Emergency support availability is not guaranteed

14. Acceptable Use

The Client agrees not to use our services, software, or deliverables for:

• Illegal activities
• Fraudulent operations
• Malicious automation
• Spam or abusive communications
• Intellectual property infringement
• Unauthorized surveillance
• Harmful or discriminatory AI use
• Activities violating applicable laws or regulations

We reserve the right to suspend or terminate services if misuse is detected.

15. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability shall not exceed the total amount paid by the Client for the relevant services
• We are not liable for indirect, incidental, special, consequential, or punitive damages
• We are not responsible for lost profits, lost business opportunities, data loss, or operational interruptions

All services are provided on an “as is” and “as available” basis unless otherwise expressly stated.

16. Indemnification

The Client agrees to indemnify and hold harmless 9th Bit Labs, its founders, employees, contractors, and affiliates from claims, liabilities, damages, or expenses arising from:

• Client misuse of deliverables
• Violation of laws or regulations
• Intellectual property infringement by materials supplied by the Client
• Unauthorized or unlawful use of AI systems developed for the Client

17. Suspension & Termination

We reserve the right to suspend or terminate services if:

• Payments remain overdue
• The Client breaches these Terms
• The Client engages in unlawful or abusive conduct
• Continuing the engagement creates legal, ethical, or security risks

Upon termination:

• Outstanding fees remain payable
• Access to systems or deliverables may be revoked until dues are cleared
• Certain provisions of these Terms survive termination

18. Force Majeure

We are not liable for delays or failure to perform caused by events beyond reasonable control, including but not limited to:

• Natural disasters
• Internet outages
• Cyberattacks
• Government actions
• War
• Labor disruptions
• Power failures
• Third-party infrastructure failures

19. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Nagpur, Maharashtra, India.

20. Modifications to Terms

We reserve the right to update or modify these Terms at any time.

Updated versions become effective upon publication on our website or upon communication to Clients.

Continued use of our services after updates constitutes acceptance of the revised Terms.

21. Contact Information

For legal, billing, or service-related inquiries:

9th Bit Labs
Email: contact@9thbit.org
Website: 9thbit.org
Location: Nagpur, Maharashtra, India

Effective Date: May 1, 2026

The information, services, software, automation systems, AI solutions, content, and materials provided by 9th Bit Labs (“Company”, “we”, “our”, or “us”) are provided for general business and technological purposes only.

By using our website, services, deliverables, software, AI systems, automation workflows, APIs, consulting services, or related materials, you acknowledge and agree to the following disclaimers.

1. No Professional Legal, Financial, or Regulatory Advice

Our services, content, recommendations, AI outputs, and consulting materials do not constitute:

• Legal advice
• Financial advice
• Tax advice
• Investment advice
• Accounting advice
• Regulatory compliance certification
• Medical or healthcare advice

Clients should consult qualified professionals before making decisions involving legal, financial, compliance, healthcare, or regulatory matters.

2. AI & Automation Limitations

Artificial Intelligence systems, machine learning models, and automated workflows may generate:

• Inaccurate outputs
• Incomplete information
• Hallucinated content
• Biased responses
• Unexpected behavior
• Incorrect classifications or recommendations

While we strive to build reliable systems, we do not guarantee that AI-generated outputs will always be accurate, complete, secure, or suitable for every use case.

Human review and validation are strongly recommended before relying on any AI-generated output for operational, legal, financial, medical, or critical business decisions.

3. No Guaranteed Results

We do not guarantee:

• Specific business outcomes
• Revenue growth
• Cost savings
• SEO rankings
• Lead generation results
• Platform approvals
• Regulatory approvals
• Performance improvements
• Operational uptime percentages unless explicitly agreed in writing

Past performance or case studies do not guarantee future results.

4. Third-Party Platforms & Services

Our solutions may integrate with third-party providers including:

• Cloud platforms
• APIs
• AI model providers
• Hosting providers
• Analytics services
• External software tools

We are not responsible for:

• Downtime or outages
• Pricing changes
• API limitations
• Policy changes
• Security incidents
• Data loss
• Service discontinuation
• Errors originating from third-party services

Use of third-party services is subject to their respective terms and policies.

5. Security Disclaimer

Although we implement reasonable security practices, no digital system, API, cloud environment, or online transmission can be guaranteed fully secure.

Clients acknowledge risks including:

• Unauthorized access
• Cyberattacks
• Data breaches
• Service interruptions
• Infrastructure vulnerabilities
• AI misuse by third parties

The Client is responsible for maintaining proper internal security controls, access management, and backup procedures.

6. Limitation of Liability

To the fullest extent permitted by applicable law:

• 9th Bit Labs shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages
• We are not responsible for lost profits, business interruption, reputational damage, or data loss
• Total liability shall not exceed the amount paid by the Client for the relevant services giving rise to the claim

All services are provided on an “as is” and “as available” basis unless otherwise expressly agreed in writing.

7. Client Responsibility

Clients are solely responsible for:

• Reviewing all deliverables before deployment or public use
• Ensuring compliance with local laws and regulations
• Verifying AI-generated outputs
• Maintaining backups of important data
• Properly configuring security and permissions
• Ethical and lawful use of automation systems and AI tools

8. Intellectual Property & Third-Party Rights

Clients are responsible for ensuring they possess lawful rights to any:

• Data
• Images
• Text
• Branding
• Media
• Documents
• APIs
• Proprietary materials

provided to us during the project.

We are not liable for infringement claims arising from materials supplied by the Client.

9. External Links & References

Our website, deliverables, or communications may contain references or links to external websites or services.

We do not endorse or guarantee:

• Accuracy of external content
• Availability of third-party websites
• Security of external services
• Third-party business practices

Users access third-party resources at their own risk.

10. Compliance Responsibility

Unless explicitly agreed in writing, the Client remains solely responsible for ensuring compliance with:

• Data protection laws
• Consumer protection laws
• Industry regulations
• Export controls
• AI governance regulations
• Tax obligations
• Employment laws
• Advertising and marketing laws

This includes compliance in the Client’s own jurisdiction.

11. Modifications to This Disclaimer

We reserve the right to update or modify this Legal Disclaimer at any time without prior notice.

Updated versions become effective upon publication on our website or communication to Clients.

12. Contact Information

For legal or compliance-related inquiries:

9th Bit Labs
Email: contact@9thbit.org
Website: 9thbit.org
Location: Nagpur, Maharashtra, India