1. Overview
This Payments & Refund Policy (“Policy”) governs all payments, billing terms, cancellations,
and refund conditions for services provided by 9th Bit Labs (“Company”,
“we”, “our”, or “us”), an AI technology solutions agency based in India.
By engaging our services, signing a proposal, or making any payment to us, the client (“Client”,
“you”, or “your”) agrees to this Policy.
2. Accepted Payment Currencies
International Clients
We accept payments in major international currencies, including but not limited to:
- United States Dollar (USD)
- Euro (EUR)
- British Pound Sterling (GBP)
- Singapore Dollar (SGD)
- Australian Dollar (AUD)
- Japanese Yen (JPY)
- UAE Dirham (AED)
Additional international currencies may be accepted upon mutual agreement.
Indian Clients
For clients based in India, we only accept payments in Indian Rupees (INR), in compliance with applicable
Indian financial and taxation regulations.
3. Payment Methods
We may accept payments through:
- Bank transfer / wire transfer
- UPI (for Indian clients)
Clients are responsible for any bank charges, intermediary fees, currency conversion charges, or payment
gateway fees unless otherwise agreed in writing.
4. Project Pricing & Estimates
All quotations, proposals, and estimates provided by the Company are valid for the period specified in the
proposal or invoice.
Unless expressly stated otherwise:
- Prices are exclusive of applicable taxes
- GST may apply to Indian clients
- International clients may be responsible for taxes, duties, withholding taxes, or local compliance
obligations in their jurisdiction
5. Advance Payments
Unless otherwise agreed in writing:
- Projects require an advance payment before work begins
- The standard advance amount may range from 30% to 100% depending on project scope
- Work will commence only after payment confirmation
For milestone-based projects, subsequent milestones must be paid before the next phase begins.
6. Subscription & Retainer Services
For recurring services, retainers, AI maintenance, automation monitoring, support, hosting, or consulting
subscriptions:
- Billing may occur monthly, quarterly, or annually
- Payments are due in advance unless otherwise agreed
- Late payments may result in suspension of services
- Retainer fees reserve dedicated time and resources and are generally non-refundable once the billing cycle
begins
7. Late Payments
If payment is not received by the due date:
- We reserve the right to pause or suspend ongoing work
- Delivery timelines may be extended accordingly
- Access to deliverables, repositories, APIs, dashboards, or hosted systems may be restricted until
outstanding dues are cleared
- Interest or late fees may apply where legally permissible and contractually agreed
8. Refund Policy
General Policy
Due to the nature of AI consulting, software development, automation engineering, and digital technology
services, payments made for completed work, allocated resources, consultation time, research, strategy,
development, or delivered milestones are generally non-refundable.
Eligible Refund Scenarios
Refunds may be considered only under the following circumstances:
- Duplicate payment made by the Client
- Incorrect amount charged due to a billing error
- The Company is unable to commence the project for reasons solely attributable to the Company
- A written refund commitment has been explicitly agreed in the contract or proposal
Non-Refundable Situations
Refunds will generally not be issued for:
- Change of mind
- Delays caused by the Client
- Failure to provide required materials, approvals, or feedback
- Partially completed milestones already delivered
- Strategy, consulting, discovery, or research work already performed
- Third-party software, APIs, cloud credits, licenses, hosting, or external service costs
- Subscription or retainer periods already commenced
- Project cancellation after work has started
9. Project Cancellation
Either party may terminate a project in accordance with the signed agreement.
If the Client cancels the project:
- All completed work up to the cancellation date will be billed
- Advance payments already utilized toward completed work are non-refundable
- Any remaining unused balance may be refunded at the Company’s discretion after deducting applicable
costs and committed resources
10. Chargebacks & Payment Disputes
Clients agree to contact us first to resolve any payment concerns before initiating a chargeback or payment
dispute.
Unauthorized or bad-faith chargebacks may result in:
- Immediate suspension of services
- Revocation of licenses or deliverables
- Legal recovery proceedings where applicable
11. Taxes & Compliance
Clients are responsible for complying with applicable tax regulations in their jurisdiction. Where required,
international invoices may be issued without GST subject to export-of-service regulations under Indian law.
12. Currency Conversion
Where invoices are issued in a foreign currency, exchange rates may vary based on banking or payment provider
rates. The final received amount must match the invoiced amount net of deductions unless otherwise agreed.
13. Modifications to This Policy
We reserve the right to update or modify this Policy at any time without prior notice. Updated versions
become effective upon publication on our website or communication to clients.
14. Contact Information
For billing, payment, or refund-related queries, please contact:
9th Bit Labs
Email: contact@9thbit.org
Website: 9thbit.org
Location: Nagpur, India